Customer satisfaction matters. When you visit a nail salon or spa, you expect quality service, professional care, and results that meet your expectations. But what happens when something doesn’t go as planned?
At Elife Nail Spa in Charlotte, we believe in making things right. If you’re not completely happy with your service, we want to hear from you and we’re committed to finding a solution. Here’s what to do if you’re not satisfied with your visit.
Your Satisfaction is Our Priority
We understand that every client has different expectations and preferences. What works for one person might not work for another. That’s why we take feedback seriously and address concerns promptly.
Your experience matters to us. If something doesn’t feel right, we want the opportunity to fix it.
Step 1: Speak Up Within 10 Days of Your Visit
If you’re not completely happy with your nails, please let us know within 10 days of your visit. This timeframe allows us to review the service while it’s still fresh and make corrections while your nails are still in the condition we last saw them.
The sooner you reach out, the faster we can help. Waiting too long makes it harder to identify what went wrong and how to correct it.
Why 10 days matters:
- Your nails are still in the same condition as when you left
- We can assess the issue more accurately
- Corrections are easier to make within this window
- It shows us you’re genuinely concerned about the result
Don’t hesitate to contact us if something feels off. We’d rather know right away than have you leave unhappy.
Step 2: We’ll Review and Offer a Solution
Once you contact us, we’ll gladly review the situation and offer a touch-up, fix, or redo depending on what’s needed. There’s no additional charge for corrections related to our service.
What we’ll do:
- Listen to your concerns carefully
- Examine the issue to understand what happened
- Determine the best solution (touch-up, correction, or full redo)
- Schedule a convenient time for you to return
- Make sure you leave satisfied the second time
Our goal is to make it right. Whether it’s a small adjustment or a complete redo, we take responsibility for ensuring you’re happy with the final result.
Step 3: Contact Us Directly or Speak with a Manager
You can contact our salon directly by phone or speak with a manager during your visit. We’re here to listen and we can make it right as soon as possible.
How to reach us:
- Call us at (704) 910-1390
- Visit the salon and ask to speak with a manager
- Explain what happened and what you expected
- We’ll work with you to find the best solution
Communication is key. The more details you provide about what you’re not happy with, the better we can address the problem.
Tips for Getting the Best Results
To help ensure you’re happy with your service from the start:
During your appointment:
- Communicate clearly about what you want
- Ask questions if you’re unsure about anything
- Speak up if something doesn’t feel right while it’s happening
- Check your nails before you leave
After your appointment:
- Follow aftercare instructions
- Avoid activities that could damage fresh polish or extensions
- Reach out within 10 days if you notice any issues
- Be honest about what you expected versus what you received
Clear communication prevents most problems. When we understand your expectations, we can deliver better results.
We’re Here to Help
Your satisfaction is important to us. We’re not perfect, but when something goes wrong, we’re committed to making it right. Don’t hesitate to reach out if you’re not happy with your service.
📞 Call to book: (704) 910-1390
📍 Location: 9510 Riverbend Village Dr K 5, Charlotte, NC 28216
We stand behind our work and your satisfaction at Elife Nail Spa ✨
